Westgate 4914 AB (r)

Westgate Resort & Spa | Luxury Two Bedroom Penthouse Suite

2 BR
2 Baths
Sleeps 8

About

*ASK US ABOUT OUR MONTHLY RATES*

Professionally Managed by iTrip Park City

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All photos are of the EXACT home available for vacation rental

Daily Housekeeping is available

*** NEWLY UPDATED ***

PENTHOUSE HIGHLIGHTS

- Recently Updated with new paint, flooring and furnishings

- Private balcony with a partial mountain view

- Gas fireplace

- HDTV

- Full kitchen, including cook top, oven, refrigerator, dishwasher and microwave

- Separate dining area with seating for (6)

- In unit washer & dryer

SLEEPING ARRANGEMENTS: (sleeps 8)

Primary Suite:

- King size bed (sleeps 2)

- Nightstands

- Dresser

- HDTV

- In room jetted tub

- En suite bathroom including a steam shower

Guest Suite:

- King size bed (sleeps 2)

- Galley kitchen including microwave, small refrigerator and sink

- Couch that unfolds into a queen sleeper sofa (sleeps 2)

- HDTV

- Ensuite bath including a walk-in shower

RESORT HIGHLIGHTS

- Ski-in / Ski-out

- FREE Ski valet service

- Full service spa

- Numerous dining choices

- Room service

- Kid’s Club

- Pools & hot tubs on site

- Fitness center

- Game room

Daily housekeeping or mid stay cleans are not available. Your cleaning fee covers the cost of your departure clean. Replenishment of amenities (towels, shampoo, soap etc.) is available upon request.

This bright and spacious two bedroom Penthouse Suite is located at Westgate Resort on the 9th floor of Bison Lodge. The living room features vaulted ceilings, new leather sofas, hardwood floors, gas fireplace and new HDTV. Adjacent to the living room is the formal dining area, with a hardwood table and plenty of seating it's the perfect place to enjoy take out or a home cooked meal. The spacious kitchen is stocked with everything a budding chef would need to make a meal. The kitchen also has new hardwood floors, stainless steel appliances, granite countertops and small appliances like coffee maker and toaster.

The primary suite is located just off the living room. The vaulted ceilings and plush king size bed invite guests to relax and unwind in this gorgeous retreat. There is also an oversized soaker tub in the suite offering guests the perfect place to soak their sore muscles after a full day on the mountain. If you're here and working remotely there is also a desk located in the primary suite, a perfect spot to take those zoom calls in between runs.

The main bathroom features a walk in glass steam shower, dual granite vanities and a separate toilet area. This room can be accessed or locked off from the kitchen and primary suite alike.

The "B" side of the home is where the second suite is located. The entire "B" side is a lock off and can function independent of the main room. The thoughtful upgrades continue throughout the smaller family room, kitchenette and secondary guest suite.

As our guest you will have full access to all of Westgate Resort’s amenities including Free Ski Valet, Free Resort Shuttle, Child Care, Gym, Spa and More!

Park City offers year round activities like sleigh rides and snowmobiling or for a real thrill take a ride down an Olympic Bob Sled course! Cross country skiing and Ice skating are popular choices. The shopping on Main Street is a unique experience and the outlet mall is close by to grab a bargain. In the summer Golf, hiking, fly fishing, rafting, and hot air balloon rides are available!

Stay at the Westgate Resort to make memories that will last a lifetime!!

• Contact LOCAL Park City Staff anytime – we're here 24/7 to assist you.

• Experience our Virtual Concierge Service – our team members are available 24/7 to help with grocery/alcohol delivery, airport transportation, dining reservations, local activities, and more!

• Enjoy the convenience of Keyless Entry at all iTrip Homes (excluding resorts) – no need to pick up keys.

• Every stay includes FREE daily activities and exclusive discounts – contact us directly for more information.

• Each stay provides initial hotel-sized amenities such as soaps and shampoo.

3000 Canyons Resort Dr., 4914 A&B Park City, UT 84098

Sleeping Arrangements

Primary Suite King
Studio Sleeper Sofa Sofa Queen
Guest Suite King
Living Room Sleeper Sofa Sofa Queen

Property Rules

Check In: After 4pm
Check Out: Before 10am
Smoking: Not Allowed

Amenities

2 Communal Hot Tubs
2 Communal Pools
3 Communal Hot Tubs
3 Resort Pools
Adult Relaxation Pool
Air Conditioning
Art Galleries
Bakery
Baking Sheet
Balcony
Bars
Base of Ski Resort
Bathtub
Bed Linens
Big Screen TV
Blender
Body Soap
Body Wash
Cable
Carbon Monoxide Detector
Cathedral Ceilings
Cleaning Available During Stay
Clothes Dryer
Coffee Maker
Communal Hot Tub
Communal Pool
Conditioner
Convenience Store
Cooking Basics
Cooking Basics (pots
Covered Patio
DVD
Daily Cleaning Available
Department Store
Dining Table
Dishes and Silverware
Dishwasher
Disinfected
Doctor
Egyptian Theatre
Elevator
Enhanced Cleaning
Essentials
Family Friendly
Fireplace
Fitness Center
Fitness Room
Formal Dining Room
Free Parking
Freezer
French-door Fridge
Full Kitchen
Game Room
Gas Station
Gift Shop
Golf Resort
Gourmet Kitchen
Gourmet Kitchenette
Great for Families
Grocery Or Supermarket
Gym
HDTV
Hair Dryer
Hair dryer
Handicap Accessible
Hangers
Hardwood Floors
Heated Pool
Heating
Hot Tub
Hot Water
Hot Water Kettle
Ice Maker
Indoor / Outdoor Resort Pool
Internet
Internet Access
Iron and Board
Jacuzzi
Jetted Tub
Kitchen
Kitchenette
Laundry
Linens Provided
Liquor Store
Long Term Stays Allowed
Luggage Drop Off Alllowed
Luggage Drop Off Allowed
Meal Delivery
Meal Takeaway
Microwave
Mountain View
No Car Needed
On Free Shuttle Route
On-Call Shuttle Canyons Connect
Open Patio
Outdoor Furniture
Oven
Oven and Range
Park City Resort
Parking
Patio
Pharmacy
Prime Location
Private Covered Deck
Public Transportation
Refrigerator
Resort Access
Restaurants
Room Darkening Shades
Satellite or Cable
Shampoo
Shopping
Shower Gel
Ski In / Ski Out
Ski Valet
Ski-in/Ski-out
Smoke Detector
Stove
Supermarket
Toaster
Tourist Attraction
Towels
Two Family Rooms
Two Kitchens
Video Games
WIFI
Washing Machine
Wine Glasses
Wireless Internet Access
Zip Line
fire extinguisher
games
great for kids
walk to skiing
ATM
Cafe
Concierge
DVD Player
Daily Maid Service
Electronics Store
Establishment
Food
Garage
Gear Shop
Gondola
Health
Locality
Lodging
Micro Breweries
Nightlife Venues
Park City Historic Main Street
Park City Town Lift
Point Of Interest
Private Entrance
Recreation Facilities
Resort Village
Restaurant
Self Check-In
Ski Shops
Spa
Store
Wi-Fi
Wifi
Lounge
Weddings
Bar
24-hour Front Desk
Indoor Pool
Outdoor Pool
Room Service
Sauna
Steam Room

Map

Videos

Frequently Asked Questions

Yes. They are available through Westgate resort. Just let us know if you'd like one in your room upon arrival and we'd be happy to help you arrange everything.
CLEANING AND DISINFECTING ENHANCEMENTS

Hand sanitizing stations are provided throughout the resort. We are frequently using EPA-approved products that kill the COVID-19
virus on all of our high-touch surfaces and restrooms, and we are applying enhanced cleaning and disinfecting practices across
our resort, including in our gondola cabins.

Is cleaning included with my stay?

Cleaning is not included but it is available. Please contact us directly for rates and scheduling. 

Park City has so many wonderful resturants and dining options! Our favorite spot for brunch and coffee is Five Seeds (1600 Snow Creek Drive), where many locals like to start their day.  My personal favorite is the shakshuka and the kids love their hot cakes! During busy season plan to go early if you can to avoid waiting for a table.

Main Street Pizza & Noodle  (530 Main Street) is a fun family friendly pizza place right on Main, Park City Provisions (221 Main Street) is a favorite lunch spot and you can eat in or take your gourmet goods to go. For dinner many guests enjoy the seasonally-driven menu at Riverhorse on Main (540 Main Street)Chimayo offers unique Southest inspired dishes and reservations can be made online, Tupelo  has a global inspired menu (508 Main Street), and for modern American cuisine we love 350 Main (350 Main Street). You really can't go wrong dining at any of these establishments! 

Did you know you can take the ski bus from the SLC international airport to Park City? This is an affordable, eco-friendly service provided by the Utah Transit Authority.

Please follow This Link for the latest information. 
No it is not. The cleaning fee covers only a departure cleaning on the day of your checkout.

However additional cleaning services are available and can be arranged as frequently as you would like for various charges (depending on the service you would like). Please let us know if you'd like more information.
You will check into Westgate Resort at the Front Desk and be given a key to your room.
Checkout is at 10:00 am on your departure day; a cleaning crew is scheduled to arrive at 10:00 am

- Please make sure you have ALL your belongings; we do not have a lost and found.
- Please ensure the fireplace(s) are turned off (
(where applicable) 
- Please set the heat to 67 (Winter Only) and AC to 78 (Summer Only) (where applicable) 
- If the home has a private hot tub please ensure the hot tub is closed and locked (where applicable) 
- Please make sure the hot tub key is returned (where applicable) 
- Please make sure all windows are closed and locked.
- Please make sure tdoors are shut and secured prior to your departure (please DO NOT lock the doors to the garage).
Yes. Internet access is available as a courtesy service through the Westgate for the duration of your stay. 
Yes, as our guest you have full access to all of the resort amenities. 
Yes. Parking is available in a covered garage on a first come first served basis. Additional parking is available in an exterior lot. Valet parking is also available through the resort. 

TAKE TIME TO BE KIND

We want everyone to have a great stay but we understand that things may break or some items may get overlooked. Please reach out and we'll do our best to get them fixed in a timely manner.

We do ask that all guests TAKE TIME TO BE KIND. Common courtesy goes a long way. Sadly since the pandemic we have all witnessed an increase in disrepectful, aggressive or unacceptable behavior. Our team has taken a lot of abuse as they have experienced some very unkind guests.

Misunderstandings are one of the leading causes of complaints. Please make sure you read everything we send to you. This includes the entire rental listing, all of our house rules, all photos, all emails & texts and all the help articles in your iTrip account. This helps avoid misunderstandings.

For our own safety and security we have a zero tolerance rule with guests who are rude, abusive, discourteous or argumentative. We do not and will not engage any more beyond asking them to read our TAKE TIME TO BE KIND policy.

Reviews

Top Notch
5/5 stars
This is the absolute best communication I have ever received with a booking agency. We will never book a trip to Park City without booking through this company.
- Melissa

Hello Melissa Thank you for your review. We truly appreciate your feedback and your shared experience. It was our pleasure to have hosted you. Looking forward to welcoming you back.

- Manager Response
Great location
5/5 stars
Super convenient location with ski in and out. Nice amenities for the young kids including pool and arcade.
- Valerie

Hello Valerie, its nice to know you loved the location. Thank you and we hope to see you again !

- Manager Response
Great place
5/5 stars
Love staying at the Westgate. Room was great with plenty of space. The shuttle was easy to use and took us everywhere from shopping to dinner. Access to the lifts was just out the door and the ski valet made life easy
- Peter

Hi Peter, thank you so much and we hope to host you again!

- Manager Response
Park City Westgate
5/5 stars
Booked accommodation through iTrip…amazing experience front start to finish. Very responsive team and very helpful. Will definitely use again. Thank you
- Firas
Family vacation
4/5 stars
We enjoyed our stay at your property. My husband liked that there were 4 TVs. Great location and nice amenities available for our family to enjoy time together.
- Jana

Hello Jana, thank you for your kind review! We're glad the home worked out well for you. This home definitely has a great location. Thank you for staying with us and hope you'd be back again soon!

- Manager Response
Great place
5/5 stars
My family enjoyed our stay in Park City. Where we stayed was very clean and the staff was very pleasant and willing to help. I highly recommend WestGate at Canyons Village.
- Sam

Hi Sam, We are glad to know your family enjoyed your stay. Thank you so much for your kind review and recommendation ! We look forward to hosting you again in the future.

- Manager Response
Quick 4th og July Getaway
5/5 stars
Very nice resort. The layout of the 4 buildings (apparently built in phases) is very confusing but you get used to it. The pools are nice and so is the hotel staff. We had a shower that had issues and they came and repaired it quickly.
- Bob

Hello Bob, thank you for allowing us to be part of your 4th of July getaway. We look forward to welcoming you back on your return to Park City!

- Manager Response
Fantastic digs in Park City
5/5 stars
Westgate resort and spa is one stop destination for Park City Fun. great rooms and staff! Great convenient location.
- JAMES

Hello James, thank you for choosing out Westgate home during your visit to Park City. We look forward to welcoming you back!

- Manager Response
Great Stay
5/5 stars
Excellent room. Would stay again.
- Mark

Hi Mark, we are glad to know that you had a great stay with us. We look forward to welcoming you back on your next trip to Park City!

- Manager Response
Westgate is so great!!
5/5 stars
We loved our stay. Plenty to do at the resort while my husband went skiing. The condo can not be any greater. Top notch staff and the rooms were more perfect than we had anticipated. The beds in this unit are so comfortable we will look to see what brand before we leave!!
- Amy

Hello Amy, thank you for your review! We are glad you had a comfortable stay. It's been a pleasure hosting you. Please come back again soon!

- Manager Response
Perfect!
5/5 stars
We just returned from a family vacation in Park City. The Westgate resort was wonderful. Our unit was clean, updated and perfectly located. There was plenty of room for our group of 6 (3 adults and 3 kids). The ski valet service, the marketplace, drafts burger bar were all awesome additions! We would definitely stay here again!
- Jennifer

Hi Jennifer, thank you for sharing your review on Westgate. We are glad to know that you had a great family vacation in Park City. We look forward to welcoming you again!

- Manager Response
Westgate 4914
5/5 stars
Westgate provides everything necessary for a successful vacation. Thank youp
- Raul

Thank you Raul! Come back again real soon!

- Manager Response
Beautiful Accomodations
5/5 stars
The resort and rooms were beautiful. Our family of 5 enjoyed our stay. The condos had everything that we needed. I do recommend renting both 4914 A & B units. It was enough room for a family of 5. One problem that we did have was that the toilet paper holder in the bathroom fell off the first night. That, however, was not a big deal.
- Heather

Dear Heather, Thank you for your review and for staying with us! We appreciate your open communication with us during your stay. We hope that our quick response tmade your stay most enjoyable. Please come back anytime!

- Manager Response
Ski trip with a lot of shopping involved!
5/5 stars
The Westgate resort is a friendly and clean place to stay. There are many things to do here. Something for everyone.
- Donna

We're so glad you had a great time! Come again!

- Manager Response
great place to stay
5/5 stars
We had a wonderful time. The kitchen is awesome with upgraded appliances. Beds are super comfortable and jacuzzi tub was fun. We had sunny weather and sitting on patio for a cup of coffee was delightful. The elevator made carrying luggage and supplies to condo easy. It snowed the night before we left and the driveway out of garage was cleared so we didn’t have any sliding problems without chains. It was a great place to stay.
- Josh

Dear Josh, Thank you so very much for your thoughtful and kind review! We are thrilled to hear you enjoyed the home and resort. Please come back soon!

- Manager Response
5 stars
5/5 stars
Property had many amenities at a reasonable price. Nice pools and activities. Responsive staff.
- Robin

Dear Robin, Thank you for staying with us! We are thrilled to hear you enjoyed the resort! Please come back again soon!

- Manager Response
Great For Families!
5/5 stars
This is a great two bedroom space, especially for families. We put our kiddo in the smaller second bedroom, which also has its own little living area. We stayed in the larger suite with the full kitchen and dining area, and ended up eating all of our meals and playing games there. The location is good, as it’s close to the fitness center, adult indoor pool, and smaller outdoor pool. It was very clean and well appointed, with everything we needed to make a few meals. iTrip was great to work with, communicating quickly and extending a few gracious accommodations.
- Melissa

Thank you so much for the wonderful review. We love to hear that you and your family enjoyed the amenities and your stay. We will share your kind words with the iTrip team. Thanks again!

- Manager Response
Nice place. Well appointed. Very close to slopes.
4/5 stars
We came here to escape the summer heat. It was a great spot to relax and enjoy some cool mountain air. Arizona can be stifling this time of year and it was wonderful to be able to sit outside and enjoy the surroundings. Check in was a bit of a pain but I tried to be understanding as I arrived days after the resort had re-opened from being on lockdown from Corona. Mandy helped us to book the home and was very kind and knowledgable about the area and services that were open. We hope to come back in the winter sometime to ski, the runs look epic! The reason I am giving only 4 stars is because there was some annoying construction going on during my stay outside of the condo.
- Kelsey P

Dear Kelsey, Thank you so much for staying with us! We hope to host you again soon!

- Manager Response
Would definitely rent again!
5/5 stars
The reservation and checkin process was very easy. We got to our trip early and they allowed us into our room early that morning for us at no charge! The resort is very beautiful and really close to things in Park City! Would definitely rent again! We were very pleased.
- Donna

Dear Donna, Thank you very much! It was our pleasure to host you! We hope to see you again soon!

- Manager Response
Great experience
5/5 stars
Great experience. Overall cleanliness was beyond what was expected. Location and proximity to mountain were perfect.
- William

Dear William, Thank you so much! Please come back anytime!

- Manager Response
5 stars
5/5 stars
Great place, great service, great location.
- Alex

Thank you Alex!

- Manager Response
Best of the best
5/5 stars
We love Westgate and have been coming for years. We love the free ski valet and on site child care. By far iTrip has been the best company we have worked with. The home was well kept and they were quick to answer any questions we had.
- Susan

Dear Susan, Thank you SOO much for taking time to share your experience with us!!! We are thrilled to hear that your stay was 5 stars! The Westgate amenities are pretty hard to beat! We hope to host you again for years to come!

- Manager Response
Best on the Hill!
5/5 stars
Westgate is by far the best all around family place in Canyons - steps from Gondola, awesome ski chalet/boot lockers, amazing poolx2, and top notch room! The suite was perfect and iTrip was super easy and friendly! Minor overbooking issue which iTrip handled behind the curtains and upgraded us to a 2BR! Thank you, Thank you!! Highly Recommend iTrip and Westgate both!!
- Race Steinfort

Dear Race, WOW!! Thank you for the awesome review!! We're so happy to hear you enjoyed the home and resort! Thank you for staying with us, we hope to host you again soon!

- Manager Response
10 out of 10!!!!
5/5 stars
Westgate and this exact place were beautiful! Would stay there again anytime! The amenities and the location you cannot beat! I would give it a 10 out of 10!!
- Jennifer

Dear Jennifer, Thank you so much! Please come back real soon!

- Manager Response
Fee Fo Review
5/5 stars
Amazing place, All the amenities you'd want and right next to the slopes.
- Kyle

Thank you!

- Manager Response
Excellent Ski/Snowboard Retreat
5/5 stars
Excellent location and very helpful staff. Westgate is a short walk to the lift and everything you need is right there in short walking distance. Great for families. The accommodations were more than comfortable and the view was great!
- Jessica

Thank you Jessica! Please come back again soon!

- Manager Response
Pefect
5/5 stars
Best unit. Everything perfect. 2 time renting same unit
- David

Dear David, Thank you for your continued business and kind review. You're a wonderful Guest to have and we hope that you will visit us again soon. Sincerely, Reservations Team, iTrip Park City

- Manager Response
Great place
5/5 stars
Unit was perfect. Great view good location. Will be renting it again
- David

Dear David, Thanks again for choosing to stay at our Westgate Resort 2BR condo and for sharing your 5-star review. We appreciate your recommendation and business and look forward to your next trip. Best Regards, Reservations Team

- Manager Response
3 Nice weeks in Park City
4/5 stars
Spent 3 weeks at Westgate and thoroughly enjoyed our stay. Accommodation was very comfortable and location was perfect to enjoy the Park City area. Enjoyed the golf, hiking and concerts in the area. Westgate has terrific amenities, especially the yoga and pilates studio. With Trudee as the instructor it was a fantastic experience. Also, enjoyed the adult relaxation pool, especially since other pools were a bit crowded with vacationing families. Only downside to this facility is the parking. Limited spots and difficult getting in and out of garage. However, the shuttle service (and the drivers) were really great and mitigated the parking issue.
- Kathy

Dear Kathy, Thank you for electing to stay at our 2BR Westgate Penthouse condo for your extended vacation in Park City and for sharing your great experience with us and future Guests. We're very pleased to know that our condo was very comfortable, clean and well suited to your needs and wants and that the location was also ideal for your to explore all of Park City. The amenities at Westgate are numerous and well maintained and that's the exact reason why they build an adult relaxation pool - sometimes the others get crowded with families. Parking at Westgate can certainly be tough to maneuver with a larger car, but the shuttle service will take you anywhere and as a back-up there's always the free Park City transit system and Uber or Lyft for evenings out. Thank you again for your business and strong recommendation and we look forward to your next visit to Park City. Best Regards, Reservations Team

- Manager Response
July 4 2016
5/5 stars
We stayed at the Westgate penthouse condo over July 4 weekend and were extremely pleased! Very well maintained and clean, beds/linens comfortable, well stocked with supplies for the weekend. Great view of the mountain. Effect for family with teens as guest room worked well for them, Really enjoyed the deck off the great room to sit in morning with coffee. Westgate staff were very nice and helpful. Pools great and the adult only pool are with hot tub, sauna and steam room was awesome. Would highly recommend. Some have said Westgagte is dated but while it is not a posh 5 star resort we did not find it old or dated,but very clean and well maintained and the price is so reasonable compared to other nearby places.
- Marjorie De

Hi Marjorie, Thank you so much for choosing to stay at our Westgate 2BR Penthouse condo in Park City for the busy July 4th weekend and we're very pleased to know that you and your family had such a wonderful time. It's great to hear that the layout was ideal for your vacation and that you enjoyed all of the amenities on site. We appreciate your strong recommendation of our property, services and the experience and we hope that you choose to visit Park City again soon. Thank you again for your kind and detailed review and business and safe travels in the future. Best Regards, Reservations Team

- Manager Response
FABULOUS stay
5/5 stars
This place has it all and is located at the most amazing spot at the base of the mountain. Very close to town with a free shuttle service to Main street about 5 minutes away. EXCELLENT dining and drinking spots there worth checking out... but I digress. The condo has a gorgeous view, feels very private and has top notch amenities. The steam showers were the greatest part. We felt very welcome and will make this place a yearly tradition.
- NH

Dear Nooneh, Thank you for choosing to stay at this stunning Westgate property and for taking the time to share your experience. It's great to know that you found the location to be ideal for your vacation and that the condo itself was well-suited to your needs - views, privacy, amenities, shower and more. Thank you again for your business and strong recommendation. We look forward to your next trip to Park City! Best Regards, Anna iTrip Park City

- Manager Response
Excellent vacation
5/5 stars
Our stay was fantastic. Excellent communication, great facility and all expectations were met. Would highly recommnend this property and Itrips.
- KBC3

Dear Kevin, Thank you for choosing to stay with us at our Westgate 2 Bedroom Penthouse and for sharing your feedback. We sincerely appreciate your recommendation and are pleased to know that your vacation was such a success. We work diligently to maintain & manage each home and likewise, communicate & exceed in guest service and we are content to hear that your expectations were met. Again, many thanks for your insight and review. We look forward to your next visit and hope you will elect to stay with us again. Best Regards, Anna Park City Vacation Properties Inc., iTrip.net

- Manager Response
Paid for a Penthouse but got anything but...
2/5 stars
Where do we begin? The door deadbolt didn't work. The dryer did not work. The light and fan over the bed in the master bedroom did not work. The safes did not work. There were no blankets on the pull out beds so the kids froze. The toilet paper holders were not attached to the wall. The breakfast table was coming out of the wall. We turned the heat off and yet the heat ran constantly. There were no humidifiers so we paid the front desk to bring us one. The daily housekeeping (for which we paid over $500 extra to have) made the beds and changed towels. Countertops and bathrooms were not cleaned. On a positive note, the location was great. We knew this having stayed at the Westgate before. We opted for the penthouse this time and paid thousands more for it, but got a much crappier unit this time. We called and emailed the property managers many times. We were told that it was a sold out holiday week (New Years Eve 2013). Again, this is why we paid a premium. However, none of the issues were ever resolved.
- A FlipKey verified reviewer

Dear Missy and Josh, Thank you for staying with us at our Westgate 2 Bedroom Penthouse and for sharing your feedback. I am disappointed to hear that there were little things that created a hassle for your vacation and that your issues were not resolved in a timely manner. We have to work with Westgate in some capacity with our properties and it is difficult to hear that your issues were left unattended. Many of our team members communicated and directly met with Westgate representatives in order to rectify immediate issues, but from your communications, the resort did not follow through and for that I sincerely apologize. One of our representatives did stop by mid-stay, but there was no one home, which is understandable as you and your family were likely out and about. With regards to daily housekeeping, it is a service directly managed and executed by Westgate, as is with all the properties within the resort – outside cleaners are no longer allowed. You did purchase the full-service housekeeping during your stay and thus, they should have done a little more than what you have described. They are usually on top of their services and I can only imagine that it was due to the full resort occupancy, being the Holiday season and New Years. My recommendation on that situation is if you feel the full service was not provided to you, it would be something to take up with them as they operate housekeeping. With the humidifier(s), some properties do and some do not have them complimentary – it is usually based on the Owner’s preference. I followed up on the rest of your comments and the only issues that I could not identify/address were the breakfast table, rollers and heating. Again, my apologies for the inconvenience and thank you for your insight and feedback. Regards, Anna Park City Vacation Properties Inc., iTrip.net

- Manager Response

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