Westgate 4914 AB (r)

Westgate Resort & Spa | Two Bedroom Penthouse Suite

2 BR

2 Baths

Sleeps 8

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Westgate Resort & Spa | Two Bedroom Penthouse

- Ski-In / Ski- Out Westgate Resort w Free Ski Valet!

- Updated, Top Floor Penthouse

- Private balcony with a partial mountain view

- Gas fireplace

- HDTVs

- Private washer & dryer

Bedroom Layout

Primary Suite:

- King-size bed

- Nightstands

- Dresser

- HDTV

- In-room jetted tub

- En suite bathroom, including a steam shower

Guest Suite:

- King-size bed w sliding door for privacy

- Galley kitchen including microwave, small refrigerator and sink

- Queen sleeper sofa

- HDTV

- Ensuite bath including a walk-in shower

RESORT HIGHLIGHTS

- FREE Ski valet service

- Full-service spa

- Numerous dining choices

- Room service

- Kid’s Club

- Pools & hot tubs on site

- Fitness center

- Game room

**Please note that this resort's main indoor/outdoor pool will be closed for renovations from April 1st to June 1st, 2025.**

Welcome to the magnificent Westgate Resort, where luxury meets comfort. Nestled on the 9th floor of Bison Lodge, you will find the exquisite and roomy two-bedroom Penthouse Suite. As you step inside, you'll be captivated by the bright and spacious living room adorned with vaulted ceilings, plush leather sofas, stunning hardwood floors, a cozy gas fireplace, and a state-of-the-art HDTV. The adjacent formal dining area beckons you to indulge in a delightful meal, whether a tasty take-out or a lovingly prepared home-cooked feast.

Prepare to be enchanted as you enter the spacious kitchen, fully stocked with all the tools a budding chef needs to create culinary masterpieces. You'll discover new hardwood floors, modern stainless steel appliances, elegant granite countertops, and convenient small appliances like a coffee maker and toaster.

The primary suite is conveniently located just off the living room. Immerse yourself in relaxation within this stunning retreat, boasting vaulted ceilings and a plush king-size bed. Indulge in ultimate comfort and rejuvenate your tired muscles in the oversized soaker tub. For those keeping up with work while enjoying the mountain, take advantage of the desk in the primary suite, which provides a perfect space for your Zoom calls between exhilarating runs.

Step into the main bathroom and experience pure luxury. Enhance your shower experience in the walk-in glass steam shower while enjoying the convenience of dual granite vanities and a separate toilet area. With the flexibility to access or lock off this room from the kitchen and primary suite, your privacy is ensured.

The second suite is on the "B" side of the home, which can be completely locked off for added privacy. This configuration is ideal for traveling together while maintaining personal space. Experience even more thoughtful upgrades throughout this part of the home.

The cozy family room welcomes you with fresh decor, a high-end West Elm sleeper sofa, a Smart HDTV, and hardwood flooring. The fully stocked kitchenette provides all the essentials for a delicious home-cooked meal.

The secondary guest suite offers a plush king bed, HDTV, room darkening shades, and a sliding door for ultimate privacy.

Lastly, the full bathroom features a large natural stone vanity, toilet, tub, and shower.

We invite you to experience the best of Park City at our Westgate Park City.

Sleeping Arrangements

Primary Suite

- King-size bed

- Nightstands

- Dresser

- Smart HDTV

- In-room jetted tub

Guest Suite

- King-size bed

- Galley kitchen including microwave, small refrigerator and sink

- Queen sleeper sofa

- Smart HDTV

- Ensuite bath including a walk-in shower

Resort Highlights

- Ski-in / Ski-out w FREE Ski valet service

- Free Shuttle, No Car Needed!

- Full-service spa

- Room service

- Kid’s Club

- Pools & hot tubs on site

- Fitness center

- Game room

TOP REASONS TO STAY AT WESTGATE RESORT AND SPA

* SERENITY SPA AT WESTGATE: This premier spa is over 30,000 square feet, with seventeen treatment rooms, steam rooms, lockers, saunas, and a hot whirlpool with a waterfall. It offers a full menu of spa services: Massages, Body Treatments, Facials, and Nail Services.

* DRAFTS SPORTS GRILL: Pizza, Burgers. Soups and Salads with plenty of big screen TVs to watch your favorite sports event. Kid'smenu.

* EDGE STEAKHOUSE: Experience the on-site award-winning restaurant - TripAdvisor rated the number one steakhouse in all of Park City. Fine dining is a delight at Westgate Park City Resort, where the award-winning Edge Steakhouse offers an exceptional menu and comprehensive wine list. Reservations can be made online or by calling the restaurant directly.

* POOLS AND HOT TUBS: The largest heated indoor/outdoor pool in Utah, a second outdoor pool and a quiet adults-only indoor pool, five hot tubs, two saunas, and two large steam rooms

* KIDS CLUB: State-licensed Kids Club for children ages 3-12 features fun-filled activities in one of two activity centers for kids. Please confirm operating hours and current regulations with the Westgate Resort.

* CONCIERGE AND GUEST SERVICES: Staff will answer questions, provide valet services, arrange dog sled rides, golf tee times, fly fishing, bobsled rides, hot air balloon trips, locate transportation to/from the Airport, and more.

* CHECK-IN AND LOBBY: Front desk service is available 24 hours/7 days a week.

* THE MARKET: Deli-prepared sandwiches, breakfast pastries, salads, groceries and newspapers, etc. The Market also features a state liquor store offering a selection of beer, wine, and liquor.

* SKIER SERVICES: Ski storage and equipment lockers are provided, and boots are dried overnight. Valets carry skis to and from the nearby Canyons Gondola. Ski rentals and tuning services are available.

* FITNESS CENTER: State-of-the-art cardio and weight training equipment in a modern facility with 4 TVs, four treadmills, four ellipticals, three bikes, weights, and 18 exercise machines.

* GAME ROOM: Arcade Air Hockey, 16 dif

- Professional Cleaning Before Each Arrival

- 24/7 Dedicated Concierge Service (night or day, we're here for you)

- Convenient Keyless Entry System (no keys to pick up)

- Optional Mid-Stay Housekeeping Services Available

- Fresh Linens with Triple Sheeting (all bedding is washed after each stay)

*Long Term Stays* Please contact us directly

* Special Offer * Ask Us About Our Free Ski and Snowboard Rentals

Note: Each property in our portfolio is individually owned and maintained. While homeowners may periodically update furnishings and decor, we will inform you of any significant changes before your stay.

3000 Canyons Resort Dr, 4914AB Park City, UT 84098

Sleeping Arrangements

Primary Suite King

Studio Sleeper Sofa Sofa Queen

Guest Suite King

Living Room Sleeper Sofa Sofa Queen

Bathroom Configuration

Primary En Suite: Toilet, Shower, Jetted Tub

Guest Bathroom: Combo Tub Shower

Property Rules

Check In: After 4pm

Check Out: Before 10am

Smoking: Not Allowed

Amenities

2 Communal Pools

3 Communal Hot Tubs

3 Resort Pools

Adult Relaxation Pool

Air Conditioning

Bakery

Baking Sheet

Balcony

Base of Ski Resort

Basketball Court

Bathtub

Bed Linens

Blender

Body Soap

Body Wash

Cable

Carbon Monoxide Detector

Cathedral Ceilings

Cleaning Available During Stay

Clothes Dryer

Clubhouse Sauna

Coffee Bar

Coffee Maker

Comcast TV

Communal Hot Tub

Communal Pool

Conditioner

Convenience Store

Cooking Basics

Covered Patio

DVD

Daily Cleaning Available

Dedicated Workspace

Department Store

Designated Workspaces

Dining Room

Dining Table

Dishes and Silverware

Dishwasher

Disinfected

Doctor

Eco-Friendly

Elevator

Essentials

Family Friendly

Fire Pit

Fireplace

Fitness Center

Fitness Room

Foosball Table

Formal Dining Room

Free Parking

Free Resort Shuttle

Freezer

Full Kitchen

Game Room

Gas Station

Golf Resort

Gourmet Kitchen

Gourmet Kitchenette

Great for Families

Grocery Or Supermarket

Gym

HDTV

Hair Dryer

Hair dryer

Hardwood Floors

Heated Pool

Heating

Hot Tub

Hot Water

Hot Water Kettle

Ice Maker

Indoor / Outdoor Resort Pool

Internet

Internet Access

Iron and Board

Jetted Tub

Kitchen

Kitchenette

Laundry Room

Linens Provided

Liquor Store

Luggage Drop Off Allowed

Meal Delivery

Meal Takeaway

Microwave

No Car Needed

Office

On Free Shuttle Route

On-Call Shuttle Canyons Connect

Open Patio

Outdoor Furniture

Oven

Oven and Range

Park City Resort

Parking

Patio

Plunge Pool

Pool Table

Prime Location

Printer

Private Balcony

Private Covered Deck

Public Transportation

Quartz Countertops

Refrigerator

Resort Access

Restaurants

Room Darkening Shades

Satellite or Cable

Shampoo

Shopping

Shower Gel

Ski In / Ski Out

Ski Valet

Ski-in/Ski-out

Smoke Detector

Stove

TV's in All Bedrooms

Toaster

Toilet Paper

Tourist Attraction

Towels

Two Family Rooms

Two Kitchens

WIFI

Washing Machine

Wifi

Wireless Internet Access

fire extinguisher

great for kids

skiinskiout

walk to skiing

ATM

Art Galleries

Bars

Egyptian Theatre

Nightlife Venues

Park City Historic Main Street

Pharmacy

Recreation Facilities

Ski Shops

Supermarket

Weddings

Zip Line

Bar

Cafe

Concierge

DVD Player

Enhanced Cleaning

Establishment

Garage

Gear Shop

Gift Shop

Gondola

Health

Heat

Locality

Lodging

Micro Breweries

Park City Town Lift

Point Of Interest

Private Entrance

Resort Village

Restaurant

Self Check-In

Sojo Amenity Kit

Spa

Store

Wi-Fi

24-hour Front Desk

Lounge

Outdoor Pool

Electronics Store

Indoor Pool

Room Service

Sauna

Steam Room

Map

Videos

Frequently Asked Questions

Are Cribs Available?

Westgate Park City Resort & Spa

Yes. They are available through Westgate resort. Just let us know if you'd like one in your room upon arrival and we'd be happy to help you arrange everything.

Daily Cleaning

Westgate Park City Resort & Spa

Is cleaning included with my stay?

Cleaning is not included but it is available. Please contact us directly for rates and scheduling.

Is daily cleaning included?

Westgate Park City Resort & Spa

No it is not. The cleaning fee covers only a departure cleaning on the day of your checkout.

However additional cleaning services are available and can be arranged as frequently as you would like for various charges (depending on the service you would like). Please let us know if you'd like more information.

How do I check in?

Westgate Park City Resort & Spa

You will check into Westgate Resort at the Front Desk and be given a key to your room.

Is there wifi access?

Westgate Park City Resort & Spa

Yes. Internet access is available as a courtesy service through the Westgate for the duration of your stay.

Do I have access to the WG pools & hot tubs?

Westgate Park City Resort & Spa

Yes, as our guest you have full access to all of the resort amenities.

Is parking included?

Westgate Park City Resort & Spa

Yes. Parking is available in a covered garage on a first come first served basis. Additional parking is available in an exterior lot. Valet parking is also available through the resort.

House Rules

Park City

Please treat this privately owned home respectfully, as you would your own.

We kindly ask that you respect all neighbors.
Please observe the quiet hours indicated in your check-in instructions. Typically quiet hours are from 10 pm to 6 am; Failure to comply may result in fines.
Our policy strictly prohibits parties. Violations may result in additional cleaning fees AND immediate eviction without a refund.
Kindly remove your ski boots upon entering the house.
This is a non-smoking home. Violations may result in additional cleaning fees AND immediate eviction without a refund.
Unless otherwise indicated, the home is not pet-friendly. Please, no pets in the home or on the premises.

No Large Parties

Park City

No Party Policy

As indicated on the rental agreement, all iTrip Park City properties have a strict no-party policy.

For everyone's safety, do not exceed the listed max occupancy of the home and amenities.

Unless otherwise listed, quiet hours are from 10 pm to 7 am. Please observe them and be respectful of the home and neighbors.

All properties and homes are non-smoking.

Parking rules must be followed. The city is very generous with its parking tickets and towing.

Violations are subject to immediate eviction without refund.

Please contact us if you have questions or concerns.

We appreciate your cooperation.

Reviews

5/5 stars

Overall great experience in our rooms. Very spacious, clean, and we loved the high ceilings in this penthouse level room. 2 items that could use some improvement are the sheets on the 2 bedroom beds- the sheets were a bit scratchy & not soft at all. A higher thread count or softer sheets would help. Also, the toilet paper in both bathrooms was cheap, 1-ply paper & definitely not something you would expect in a penthouse room of this caliber. Other than that, the service we received from the iTrip reps was great, as always. We look forward to working with iTrip again.

- Didi

Thank you, Didi, for your thoughtful review of your stay at Westgate. I'm delighted to hear that you enjoyed the spaciousness, cleanliness, and high ceilings of the penthouse level room. I appreciate your feedback regarding the sheets and toilet paper, and I apologize for any inconvenience this may have caused. We strive to provide a luxurious experience, and your comments are invaluable in helping us improve. I'm glad to hear that our iTrip representatives provided great service, as always. We look forward to welcoming you back for another wonderful stay in the future!

- Manager Response

5/5 stars

I had a great experience working with iTrip! They sent lots of reminder texts and answered questions quickly!

- Sara

5/5 stars

Great service! Love the place

- Laura

5/5 stars

Love the Westgate!!! Great amenities with three different awesome pools, great restaurants and great location. Units are well equipped! Recently upgraded which is nice. Only issue is no access in our unit to Netflix, Disney+, etc. great communication with owners and service from the desk. Will definitely be back

- Kevin

Hi Kevin, thank you so much for your wonderful review of our property here at Westgate! We are delighted to hear that you found our amenities and location great and our unit upgrades are appreciated. While we apologize for the lack of access to streaming services, we will certainly look into creating the required connections in order to serve you on future visits better. We always strive for excellence and make sure each guest feels welcomed and taken care of through excellent communication with owners and service from the desk. We enjoyed having you stay with us on your visit and look forward to seeing you again soon!

- Manager Response

5/5 stars

This is the absolute best communication I have ever received with a booking agency. We will never book a trip to Park City without booking through this company.

- Melissa

Hello Melissa Thank you for your review. We truly appreciate your feedback and your shared experience. It was our pleasure to have hosted you. Looking forward to welcoming you back.

- Manager Response

5/5 stars

Super convenient location with ski in and out. Nice amenities for the young kids including pool and arcade.

- Valerie

Hello Valerie, its nice to know you loved the location. Thank you and we hope to see you again !

- Manager Response

5/5 stars

Love staying at the Westgate. Room was great with plenty of space. The shuttle was easy to use and took us everywhere from shopping to dinner. Access to the lifts was just out the door and the ski valet made life easy

- Peter

Hi Peter, thank you so much and we hope to host you again!

- Manager Response

5/5 stars

Booked accommodation through iTrip…amazing experience front start to finish. Very responsive team and very helpful. Will definitely use again. Thank you

- Firas

4/5 stars

We enjoyed our stay at your property. My husband liked that there were 4 TVs. Great location and nice amenities available for our family to enjoy time together.

- Jana

Hello Jana, thank you for your kind review! We're glad the home worked out well for you. This home definitely has a great location. Thank you for staying with us and hope you'd be back again soon!

- Manager Response

5/5 stars

My family enjoyed our stay in Park City. Where we stayed was very clean and the staff was very pleasant and willing to help. I highly recommend WestGate at Canyons Village.

- Sam

Hi Sam, We are glad to know your family enjoyed your stay. Thank you so much for your kind review and recommendation ! We look forward to hosting you again in the future.

- Manager Response

5/5 stars

Very nice resort. The layout of the 4 buildings (apparently built in phases) is very confusing but you get used to it. The pools are nice and so is the hotel staff. We had a shower that had issues and they came and repaired it quickly.

- Bob

Hello Bob, thank you for allowing us to be part of your 4th of July getaway. We look forward to welcoming you back on your return to Park City!

- Manager Response

5/5 stars

Westgate resort and spa is one stop destination for Park City Fun. great rooms and staff! Great convenient location.

- JAMES

Hello James, thank you for choosing out Westgate home during your visit to Park City. We look forward to welcoming you back!

- Manager Response

5/5 stars

Excellent room. Would stay again.

- Mark

Hi Mark, we are glad to know that you had a great stay with us. We look forward to welcoming you back on your next trip to Park City!

- Manager Response

5/5 stars

We loved our stay. Plenty to do at the resort while my husband went skiing. The condo can not be any greater. Top notch staff and the rooms were more perfect than we had anticipated. The beds in this unit are so comfortable we will look to see what brand before we leave!!

- Amy

Hello Amy, thank you for your review! We are glad you had a comfortable stay. It's been a pleasure hosting you. Please come back again soon!

- Manager Response

5/5 stars

We just returned from a family vacation in Park City. The Westgate resort was wonderful. Our unit was clean, updated and perfectly located. There was plenty of room for our group of 6 (3 adults and 3 kids). The ski valet service, the marketplace, drafts burger bar were all awesome additions! We would definitely stay here again!

- Jennifer

Hi Jennifer, thank you for sharing your review on Westgate. We are glad to know that you had a great family vacation in Park City. We look forward to welcoming you again!

- Manager Response

5/5 stars

Westgate provides everything necessary for a successful vacation. Thank youp

- Raul

Thank you Raul! Come back again real soon!

- Manager Response

5/5 stars

The resort and rooms were beautiful. Our family of 5 enjoyed our stay. The condos had everything that we needed. I do recommend renting both 4914 A & B units. It was enough room for a family of 5. One problem that we did have was that the toilet paper holder in the bathroom fell off the first night. That, however, was not a big deal.

- Heather

Dear Heather, Thank you for your review and for staying with us! We appreciate your open communication with us during your stay. We hope that our quick response tmade your stay most enjoyable. Please come back anytime!

- Manager Response

5/5 stars

The Westgate resort is a friendly and clean place to stay. There are many things to do here. Something for everyone.

- Donna

We're so glad you had a great time! Come again!

- Manager Response

5/5 stars

We had a wonderful time. The kitchen is awesome with upgraded appliances. Beds are super comfortable and jacuzzi tub was fun. We had sunny weather and sitting on patio for a cup of coffee was delightful. The elevator made carrying luggage and supplies to condo easy. It snowed the night before we left and the driveway out of garage was cleared so we didn’t have any sliding problems without chains. It was a great place to stay.

- Josh

Dear Josh, Thank you so very much for your thoughtful and kind review! We are thrilled to hear you enjoyed the home and resort. Please come back soon!

- Manager Response

5/5 stars

Property had many amenities at a reasonable price. Nice pools and activities. Responsive staff.

- Robin

Dear Robin, Thank you for staying with us! We are thrilled to hear you enjoyed the resort! Please come back again soon!

- Manager Response

5/5 stars

This is a great two bedroom space, especially for families. We put our kiddo in the smaller second bedroom, which also has its own little living area. We stayed in the larger suite with the full kitchen and dining area, and ended up eating all of our meals and playing games there. The location is good, as it’s close to the fitness center, adult indoor pool, and smaller outdoor pool. It was very clean and well appointed, with everything we needed to make a few meals. iTrip was great to work with, communicating quickly and extending a few gracious accommodations.

- Melissa

Thank you so much for the wonderful review. We love to hear that you and your family enjoyed the amenities and your stay. We will share your kind words with the iTrip team. Thanks again!

- Manager Response

4/5 stars

We came here to escape the summer heat. It was a great spot to relax and enjoy some cool mountain air. Arizona can be stifling this time of year and it was wonderful to be able to sit outside and enjoy the surroundings. Check in was a bit of a pain but I tried to be understanding as I arrived days after the resort had re-opened from being on lockdown from Corona. Mandy helped us to book the home and was very kind and knowledgable about the area and services that were open. We hope to come back in the winter sometime to ski, the runs look epic! The reason I am giving only 4 stars is because there was some annoying construction going on during my stay outside of the condo.

- Kelsey P

Dear Kelsey, Thank you so much for staying with us! We hope to host you again soon!

- Manager Response

5/5 stars

The reservation and checkin process was very easy. We got to our trip early and they allowed us into our room early that morning for us at no charge! The resort is very beautiful and really close to things in Park City! Would definitely rent again! We were very pleased.

- Donna

Dear Donna, Thank you very much! It was our pleasure to host you! We hope to see you again soon!

- Manager Response

5/5 stars

Great experience. Overall cleanliness was beyond what was expected. Location and proximity to mountain were perfect.

- William

Dear William, Thank you so much! Please come back anytime!

- Manager Response

5/5 stars

Great place, great service, great location.

- Alex

Thank you Alex!

- Manager Response

5/5 stars

We love Westgate and have been coming for years. We love the free ski valet and on site child care. By far iTrip has been the best company we have worked with. The home was well kept and they were quick to answer any questions we had.

- Susan

Dear Susan, Thank you SOO much for taking time to share your experience with us!!! We are thrilled to hear that your stay was 5 stars! The Westgate amenities are pretty hard to beat! We hope to host you again for years to come!

- Manager Response

5/5 stars

Westgate is by far the best all around family place in Canyons - steps from Gondola, awesome ski chalet/boot lockers, amazing poolx2, and top notch room! The suite was perfect and iTrip was super easy and friendly! Minor overbooking issue which iTrip handled behind the curtains and upgraded us to a 2BR! Thank you, Thank you!! Highly Recommend iTrip and Westgate both!!

- Race Steinfort

Dear Race, WOW!! Thank you for the awesome review!! We're so happy to hear you enjoyed the home and resort! Thank you for staying with us, we hope to host you again soon!

- Manager Response

5/5 stars

Westgate and this exact place were beautiful! Would stay there again anytime! The amenities and the location you cannot beat! I would give it a 10 out of 10!!

- Jennifer

Dear Jennifer, Thank you so much! Please come back real soon!

- Manager Response

5/5 stars

Amazing place, All the amenities you'd want and right next to the slopes.

- Kyle

Thank you!

- Manager Response

5/5 stars

Excellent location and very helpful staff. Westgate is a short walk to the lift and everything you need is right there in short walking distance. Great for families. The accommodations were more than comfortable and the view was great!

- Jessica

Thank you Jessica! Please come back again soon!

- Manager Response

5/5 stars

Best unit. Everything perfect. 2 time renting same unit

- David

Dear David, Thank you for your continued business and kind review. You're a wonderful Guest to have and we hope that you will visit us again soon. Sincerely, Reservations Team, iTrip Park City

- Manager Response

5/5 stars

Unit was perfect. Great view good location. Will be renting it again

- David

Dear David, Thanks again for choosing to stay at our Westgate Resort 2BR condo and for sharing your 5-star review. We appreciate your recommendation and business and look forward to your next trip. Best Regards, Reservations Team

- Manager Response

4/5 stars

Spent 3 weeks at Westgate and thoroughly enjoyed our stay. Accommodation was very comfortable and location was perfect to enjoy the Park City area. Enjoyed the golf, hiking and concerts in the area. Westgate has terrific amenities, especially the yoga and pilates studio. With Trudee as the instructor it was a fantastic experience. Also, enjoyed the adult relaxation pool, especially since other pools were a bit crowded with vacationing families. Only downside to this facility is the parking. Limited spots and difficult getting in and out of garage. However, the shuttle service (and the drivers) were really great and mitigated the parking issue.

- Kathy

Dear Kathy, Thank you for electing to stay at our 2BR Westgate Penthouse condo for your extended vacation in Park City and for sharing your great experience with us and future Guests. We're very pleased to know that our condo was very comfortable, clean and well suited to your needs and wants and that the location was also ideal for your to explore all of Park City. The amenities at Westgate are numerous and well maintained and that's the exact reason why they build an adult relaxation pool - sometimes the others get crowded with families. Parking at Westgate can certainly be tough to maneuver with a larger car, but the shuttle service will take you anywhere and as a back-up there's always the free Park City transit system and Uber or Lyft for evenings out. Thank you again for your business and strong recommendation and we look forward to your next visit to Park City. Best Regards, Reservations Team

- Manager Response

5/5 stars

We stayed at the Westgate penthouse condo over July 4 weekend and were extremely pleased! Very well maintained and clean, beds/linens comfortable, well stocked with supplies for the weekend. Great view of the mountain. Effect for family with teens as guest room worked well for them, Really enjoyed the deck off the great room to sit in morning with coffee. Westgate staff were very nice and helpful. Pools great and the adult only pool are with hot tub, sauna and steam room was awesome. Would highly recommend. Some have said Westgagte is dated but while it is not a posh 5 star resort we did not find it old or dated,but very clean and well maintained and the price is so reasonable compared to other nearby places.

- Marjorie De

Hi Marjorie, Thank you so much for choosing to stay at our Westgate 2BR Penthouse condo in Park City for the busy July 4th weekend and we're very pleased to know that you and your family had such a wonderful time. It's great to hear that the layout was ideal for your vacation and that you enjoyed all of the amenities on site. We appreciate your strong recommendation of our property, services and the experience and we hope that you choose to visit Park City again soon. Thank you again for your kind and detailed review and business and safe travels in the future. Best Regards, Reservations Team

- Manager Response

5/5 stars

This place has it all and is located at the most amazing spot at the base of the mountain. Very close to town with a free shuttle service to Main street about 5 minutes away. EXCELLENT dining and drinking spots there worth checking out... but I digress. The condo has a gorgeous view, feels very private and has top notch amenities. The steam showers were the greatest part. We felt very welcome and will make this place a yearly tradition.

- NH

Dear Nooneh, Thank you for choosing to stay at this stunning Westgate property and for taking the time to share your experience. It's great to know that you found the location to be ideal for your vacation and that the condo itself was well-suited to your needs - views, privacy, amenities, shower and more. Thank you again for your business and strong recommendation. We look forward to your next trip to Park City! Best Regards, Anna iTrip Park City

- Manager Response

5/5 stars

Our stay was fantastic. Excellent communication, great facility and all expectations were met. Would highly recommnend this property and Itrips.

- KBC3

Dear Kevin, Thank you for choosing to stay with us at our Westgate 2 Bedroom Penthouse and for sharing your feedback. We sincerely appreciate your recommendation and are pleased to know that your vacation was such a success. We work diligently to maintain & manage each home and likewise, communicate & exceed in guest service and we are content to hear that your expectations were met. Again, many thanks for your insight and review. We look forward to your next visit and hope you will elect to stay with us again. Best Regards, Anna Park City Vacation Properties Inc., iTrip.net

- Manager Response

2/5 stars

Where do we begin? The door deadbolt didn't work. The dryer did not work. The light and fan over the bed in the master bedroom did not work. The safes did not work. There were no blankets on the pull out beds so the kids froze. The toilet paper holders were not attached to the wall. The breakfast table was coming out of the wall. We turned the heat off and yet the heat ran constantly. There were no humidifiers so we paid the front desk to bring us one. The daily housekeeping (for which we paid over $500 extra to have) made the beds and changed towels. Countertops and bathrooms were not cleaned. On a positive note, the location was great. We knew this having stayed at the Westgate before. We opted for the penthouse this time and paid thousands more for it, but got a much crappier unit this time. We called and emailed the property managers many times. We were told that it was a sold out holiday week (New Years Eve 2013). Again, this is why we paid a premium. However, none of the issues were ever resolved.

- A FlipKey verified reviewer

Dear Missy and Josh, Thank you for staying with us at our Westgate 2 Bedroom Penthouse and for sharing your feedback. I am disappointed to hear that there were little things that created a hassle for your vacation and that your issues were not resolved in a timely manner. We have to work with Westgate in some capacity with our properties and it is difficult to hear that your issues were left unattended. Many of our team members communicated and directly met with Westgate representatives in order to rectify immediate issues, but from your communications, the resort did not follow through and for that I sincerely apologize. One of our representatives did stop by mid-stay, but there was no one home, which is understandable as you and your family were likely out and about. With regards to daily housekeeping, it is a service directly managed and executed by Westgate, as is with all the properties within the resort – outside cleaners are no longer allowed. You did purchase the full-service housekeeping during your stay and thus, they should have done a little more than what you have described. They are usually on top of their services and I can only imagine that it was due to the full resort occupancy, being the Holiday season and New Years. My recommendation on that situation is if you feel the full service was not provided to you, it would be something to take up with them as they operate housekeeping. With the humidifier(s), some properties do and some do not have them complimentary – it is usually based on the Owner’s preference. I followed up on the rest of your comments and the only issues that I could not identify/address were the breakfast table, rollers and heating. Again, my apologies for the inconvenience and thank you for your insight and feedback. Regards, Anna Park City Vacation Properties Inc., iTrip.net

- Manager Response

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