Westgate 4307 AB

Westgate Resort & Spa | Two Bedroom Suite Winter Solace

2 BR
2 Baths
Sleeps 8

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Professionally Managed by iTrip Park City

Westgate Resort & Spa | Two Bedroom Suite Winter Solace

Property Highlights

- Ski-in / Ski-out

- Private balcony facing pool

- Gas fireplace

- HDTVs

- Full kitchen, including cooktop, oven, refrigerator, dishwasher, and microwave

- Separate dining area with seating for (6)

- Private Washer & Dryer

- Ski valet service

- Full-service On-Site spa

- Numerous dining choices

- Room service

- Kid’s Club

- Pools & hot tubs on site

- Fitness center

- Game room

Sleeping Arrangements

Primary Bedroom:

- King-size bed (sleeps 2)

- Nightstands

- Dresser

- HDTV

- In-room jetted tub

- En suite bathroom, including a steam shower

Living Area:

- Full Kitchen

- HDTV

- Gas Fireplace

- Queen Sleeper Sofa

Guest Suite:

- King-size bed

- HDTV

Guest Suite Living Area

- Couch that unfolds into a queen sleeper sofa

- Galley kitchen including microwave, small refrigerator and sink

- HDTV

- Ensuite bath including a walk-in shower

Welcome to our Ski-in/Ski-Out luxury condominium at Westgate Resort in Park City. This exquisite property boasts a private and spacious patio offering poolside views! With two bedrooms, this warm and inviting condominium is perfect for a comfortable and memorable stay. The fully equipped kitchen provides the ultimate convenience and relaxation after a day of exploring all that Park City has to offer.

Indulge in our wide range of exquisite amenities, featuring three stunning indoor/outdoor swimming pools, a rejuvenating full-service spa, two spacious exercise facilities, two vibrant bars, a convenient on-site store, and top-notch child care services. The fun-filled game room is perfect for creating unforgettable memories. Nestled in the heart of Canyons Ski Resort, our property boasts breathtaking village views and panoramic vistas of the magnificent Wasatch mountains. Experience the epitome of comfort and serenity at Westgate. Book now for an unforgettable stay in Park City.

Key Words: Ski-in/Ski-Out, Luxury Condominium, Park City, Canyons Resort

FREE SKI RENTAL is included - ask us for details

Virtual Concierge Service – Our team members are available 24/7

Each Home is Professionally Cleaned & Maintained

Mid-Stay Housekeeping is Available; Please Ask Us For Details

Keyless Entry at all iTrip Homes (excluding resorts) – no need to pick up keys

Please keep in mind each home is individually owned. Homeowners may update their houses by decorating, moving furniture around, etc. We update our guests on all significant changes.

3000 Canyons Resort Drive, 4307A&B Park City, UT 84098

Sleeping Arrangements

Primary Suite King
Living Room Sleeper Sofa Sofa Queen
Guest Suite King
Guest Suite Sleeper Sofa Sofa Queen

Property Rules

Check In: After 4pm
Check Out: Before 10am
Smoking: Not Allowed

Amenities

3 Communal Hot Tubs
3 Resort Pools
4 HDTV's
Adult Relaxation Pool
Air Conditioning
Art Galleries
Bakery
Baking Sheet
Balcony
Bars
Base of Ski Resort
Bed Linens
Big Screen TV
Blender
Body Soap
Body Wash
Cable
Carbon Monoxide Detector
Chef's Kitchen
Cleaning Available During Stay
Clothes Dryer
Clubhouse Sauna
Coffee Maker
Comcast TV
Communal Hot Tub
Communal Pool
Communal Therapy Pool
Conditioner
Convenience Store
Cooking Basics
Cooking Basics (pots
Covered Patio
Daily Cleaning Available
Department Store
Dining Room
Dining Table
Dishes and Silverware
Dishwasher
Disinfected
Doctor
Eco-Friendly
Egyptian Theatre
Elevator
Enhanced Cleaning
Essentials
Family Friendly
Fireplace
Fitness Center
Fitness Room
Formal Dining Room
Free Parking
Freezer
French-door Fridge
Full Kitchen
Game Room
Gas Station
Gift Shop
Golf Resort
Gourmet Kitchen
Gourmet Kitchenette
Great for Families
Grocery Or Supermarket
Gym
HDTV
Hair Dryer
Hair dryer
Hangers
Heated Pool
Heating
Hot Tub
Hot Water
Hot Water Kettle
Ice Maker
Indoor / Outdoor Resort Pool
Internet
Internet Access
Iron and Board
Jacuzzi
Jetted Tub
Kitchen
Kitchenette
Laptop Nook
Laundry
Laundry Room
Linens Provided
Liquor Store
Long Term Stays Allowed
Luggage Drop Off Alllowed
Luggage Drop Off Allowed
Meal Delivery
Meal Takeaway
Microwave
Mountain View
No Car Needed
On Free Shuttle Route
Open Patio
Outdoor Furniture
Oven
Oven and Range
Park City Resort
Parking
Patio
Pharmacy
Plunge Pool
Prime Location
Private Balcony
Public Transportation
Refrigerator
Resort Access
Restaurants
Room Darkening Shades
Satellite or Cable
Shampoo
Shopping
Shower Gel
Ski In / Ski Out
Ski Valet
Ski-in/Ski-out
Smoke Detector
Stove
Supermarket
TV's in All Bedrooms
Toaster
Tourist Attraction
Towels
Two Family Rooms
Video Games
WIFI
Washing Machine
Wifi
Wine Glasses
Wireless Internet Access
Zip Line
fire extinguisher
games
great for kids
pans etc.)
walk to skiing
ATM
Nightlife Venues
Park City Historic Main Street
Recreation Facilities
Ski Shops
Weddings
Bar
Cafe
Concierge
DVD Player
Daily Maid Service
Establishment
Food
Garage
Gear Shop
Gondola
Health
Heat
Locality
Lodging
Micro Breweries
Park City Town Lift
Point Of Interest
Private Entrance
Resort Village
Restaurant
Self Check-In
Spa
Store
Toilet Paper
Wi-Fi
24-hour Front Desk
Lounge
Outdoor Pool
Electronics Store
Indoor Pool
Room Service
Sauna
Steam Room

Map

Videos

Frequently Asked Questions

ABOUT SERVICE DOGS
  The ADA regulations provide that the work or tasks performed by the service dog must be directly related to the person’s disability and specifically mention the following examples:
·      assisting persons who are blind or have low vision to navigate or other tasks,
·      alerting persons who are deaf or hard of hearing to the presence of people or sounds,
·      assisting an individual having a seizure,
·      pulling a wheelchair,
·      alerting a person to the presence of allergens,
·      retrieving items such as medicine or the telephone,
·      providing physical support and assistance with balance or stability to a mobility-impaired person,
·      preventing or interrupting impulsive or destructive behaviors in persons with psychiatric or neurological disabilities.
SERVICE ANIMALS ARE NOT PETS
We get a lot of requests to make reasonable accommodations for Service Dogs and Assistance Animals. Service animals are not pets. They are trained to work and aid their handlers. We are always willing to waive our standard Pet Fees and make accommodations for TRUE Service Dogs and Assistance Animals in our pet-friendly and Pet vacation rental properties in accordance with the ADA regulations and Fair Housing Laws, in which we are very well versed. However, as much as we all love dogs, as much as we respect service animals and what they do, and as much as we want everyone to be comfortable on vacation, we have a duty to our property owners and to future guests to uphold the rule of law. The laws governing Service Dogs and Assistance Animals are much more nuanced and in-depth than one may think from a cursory search on the internet. There is a lot of false information out there.
PETS ARE NOT SERVICE ANIMALS
Unfortunately, we get a LOT of people who claim that their pet is a Service Dog or Assistance Animal. We know that many websites and organizations will help people try to portray their pet as a Service Dog or Assistance Animal without meeting any legal requirements through online or mail-in “certifications.” Please know that currently, there is no legally recognized organization for registering service dogs or assistance animals. These websites make money off people who do not know any better.
People falsely claiming a pet is a Service Dog or Assistance Animal can face extreme punishments, including hefty fines and even imprisonment. Know that out of our love and respect for Service Dogs and Assistance Animals, we have a zero-tolerance policy on misrepresentation, and we report all suspected offenders while pushing for full prosecution. We know that some people have been misinformed or misled by websites and organizations that try to sell a “Service Dog” certification to owners of pets that are not qualified or needed. If you are one of these people, we caution you.

Service animal

In most cases, a service animal is a dog trained to perform a task that mitigates the symptoms or impact of the handler's disability. Some common types of service animals include: 
  • Guide dogs for the blind 
  • Hearing alert dogs for the deaf 
  • Seizure alert dogs 
  • Assistance dogs for a handler with autism or other developmental disability and mental illnesses such as Post-Traumatic Stress Disorder (PTSD) 

Emotional support animal

Emotional support animals are not trained to perform a specific task. They are companion animals who help their owners cope with the symptoms of emotional and mental health conditions, such as anxiety, depression, and panic disorders. Emotional support animals are not allowed in public places, with only a few exceptions. 


Therapy animal 

Therapy animals and their owner are certified or registered to enter long-term care facilities, hospitals, rehab centers, schools, and other public places by invitation. They are often used to complement several types of health care. Therapy animals are generally not protected by service animal access laws.

Rights and responsibilities of service animal handlers 

  • Handlers are not generally denied the right to stay at a property because they require a service animal. 
  • Handlers generally don’t have to disclose their disability or what causes their disability. 
  • They must be willing to confirm that the animal is a service animal and attest to what task the animal performs. 
  • Handlers must have their animal under control either on a leash or by verbal command if they are unable to use a leash. They must pick up after the animal and dispose of waste appropriately. 
  • Handlers must keep their service animal with them. At no time may they be left unattended. 

Host's rights and responsibilities 

  • The host may ask if the animal is a service animal and what tasks the animal performs. 
  • We will not charge a pet fee or increase the security deposit amount for service animals since they’re not pets. However, we can charge for damage above and beyond reasonable usage caused by the handler and their service animal. 
  • We will offer the same level of quality and value for services and products. That includes doing everything we can to help the handler feel safe, welcome, and understood. 
Yes. They are available through Westgate resort. Just let us know if you'd like one in your room upon arrival and we'd be happy to help you arrange everything.
Is cleaning included with my stay?

Cleaning is not included but it is available. Please contact us directly for rates and scheduling. 

Experience innovative kosher cuisine, including traditional Sabbath meals on Friday evening at Bistro Kosher Deli, located in the Silverado Lodge. The restaurant will be open for the winter season in early December. Attend orthodox synagogue services in a small Shul adjacent to Bistro — offering Sabbath services conducted every Friday and Saturday and additional services during the week — all within walking distance of all Canyons Village properties.

No it is not. The cleaning fee covers only a departure cleaning on the day of your checkout.

However additional cleaning services are available and can be arranged as frequently as you would like for various charges (depending on the service you would like). Please let us know if you'd like more information.
Please note this policy does not apply to homes listed as "pet-friendly."


Our house rules strictly prohibit unattended animals, including Service and Emotional Support Animals, to ensure a safe and comfortable environment for everyone.

Please get in touch with us for further information.
POOL AND SPA

If equipped, spa heating is included. Pool heating, unless solar-equipped, incurs an additional fee and must be paid for before use. Guest agrees not to tamper with pool heat controls or manipulate the heater in any way. Pool heat shall not surpass 86 degrees.

The guest acknowledges the absence of fencing or security around the pool and spa area. Guest fully comprehends and accepts responsibility and liability for any damages incurred by the pool, spa, and its accompanying equipment due to Guest misuse and/or negligence.
Safety is our top priority. If you are staying at a home with a private pool or hot tub, please abide by the following rules. They are in place for your protection.

 WARNING – NO LIFEGUARD ON DUTY / BATHERS SHOULD NOT SWIM ALONE / CHILDREN 14 AND UNDER SHOULD NOT USE POOL WITHOUT RESPONSIBLE ADULT SUPERVISION
 

Pool Safety Rules

For your safety, please follow all rules and guidelines. 
These rules are here to help prevent accidents and maintain a safe and enjoyable environment for all guests. 
In the event of an emergency, please call 911.

  • Please Enter / Exit The Pool Safely 
  • No glass in or near the pool or hot tub
  • Please, NO running, diving, or horseplay around the hot tub or pool 
  • Please do not use the pool or hot tub if you are under the influence of alcohol or narcotics. 
  • No animals are allowed in the hot tub, pool, or pool area*
  • Please do not bring balloons or confetti in or around the pool or hot tub*
  • Please do not add any chemicals to the pool* 
  • Absolutely No Swimming During a Thunderstorm
  • Do not add anything to the hot tub or pool - this includes bubbles, scented oils etc*

Quiet Hours

Quiet hours are from 10 pm to 8 am*


*Violations are subject to a minimum charge of $250. 


Here at iTrip Park City ensuring a clean, comfortable and safe environment for our guests is our top priority. We strive to maintain high standards in every home we manage. Part of our high standards includes using the triple sheeting method on each bed in every home.

What is Triple Sheeting?

Triple sheeting is a technique where three sheets are used to make a bed instead of a duvet cover or bedspread.

  1. The first sheet is placed on top of the mattress protector and can be a fitted or tucked in flat sheet.
  2. Next is a flat sheet which lays between the guest and the warmth layer (a plush blanket insert)
  3. Finally, a third sheet (often referred to as a top cover) is used on top of the blanket/insert. The top cover often has decorative stripes or a jacquard woven design to add a touch of sophistication to the guest room.

We are dedicated to sourcing linens that meet our standards for softness and durability. This helps to provide that awesome feeling when our guests can climb into a clean, well made bed. 

BRINGING A SERVICE DOG OR ASSISTANCE ANIMAL

  When planning to bring a service dog or assistance animal to an allowed vacation rental home:

All service dogs and assistance animals must be declared at the time of booking whenever possible and before the check-in date.

As the handler, be prepared to answer the following questions:

For Service Dogs:
1. Do you or a person in your party need this animal to accompany them due to a disability?
2. What work or tasks has the animal been trained to perform that relate to the disability?

For Assistance Animals:
1. Does the person seeking to bring the animal have a disability, i.e., a physical or mental impairment that substantially limits one or more major life activities?
2. Does the animal work, provide assistance, perform tasks or services for the benefit of the person with the disability, or provide emotional support that alleviates one or more of the identified symptoms or effects of the person’s disability?
 
You will check into Westgate Resort at the Front Desk and be given a key to your room.
Yes. Internet access is available as a courtesy service through the Westgate for the duration of your stay. 
Yes, as our guest you have full access to all of the resort amenities. 
If you are a guest at a private home, we will take care of taking the garbage cans out for collection and in once they're emptied.

A team member may enter the garage during your stay to access the cans or put them away. 

They do not have access to the inside of home. 
Yes. Parking is available in a covered garage on a first come first served basis. Additional parking is available in an exterior lot. Valet parking is also available through the resort. 
Please treat this privately owned home respectfully, as you would your own.
 
  • We kindly ask that you respect all neighbors.
  • Please observe the quiet hours indicated in your check-in instructions. Typically quiet hours are from 10 pm to 6 am; Failure to comply may result in fines.
  • Our policy strictly prohibits parties. Violations may result in additional cleaning fees AND immediate eviction without a refund.
  • Kindly remove your ski boots upon entering the house.
  • This is a non-smoking home. Violations may result in additional cleaning fees AND immediate eviction without a refund.
  • Unless otherwise indicated, the home is not pet-friendly. Please, no pets in the home or on the premises. 
No Party Policy

As indicated on the rental agreement, all iTrip Park City properties have a strict no-party policy. 

For everyone's safety, do not exceed the listed max occupancy of the home and amenities.

Unless otherwise listed, quiet hours are from 10 pm to 7 am. Please observe them and be respectful of the home and neighbors. 

All properties and homes are non-smoking. 

Parking rules must be followed. The city is very generous with its parking tickets and towing. 

Violations are subject to immediate eviction without refund. 

Please contact us if you have questions or concerns.

We appreciate your cooperation. 
To ensure the comfort of all guests (including your service animal) we ask that you please provide us with advance notification if service animal assistance is required.

Please let us know if there are any other special considerations we can arrange to make your stay more comfortable. 
 

TAKE TIME TO BE KIND

We want everyone to have a great stay but we understand that things may break or some items may get overlooked. Please reach out and we'll do our best to get them fixed in a timely manner.

We do ask that all guests TAKE TIME TO BE KIND. Common courtesy goes a long way. Sadly since the pandemic we have all witnessed an increase in disrepectful, aggressive or unacceptable behavior. Our team has taken a lot of abuse as they have experienced some very unkind guests.

Misunderstandings are one of the leading causes of complaints. Please make sure you read everything we send to you. This includes the entire rental listing, all of our house rules, all photos, all emails & texts and all the help articles in your iTrip account. This helps avoid misunderstandings.

For our own safety and security we have a zero tolerance rule with guests who are rude, abusive, discourteous or argumentative. We do not and will not engage any more beyond asking them to read our TAKE TIME TO BE KIND policy.

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Reviews

cozy condo
5/5 stars
Our family had a wonderful ski trip in Park City and enjoyed this unit very much! It was clean and well stocked with kitchen appliances, dishes, towels, and blankets. Itrip concierge was very helpful and prompt when answering any questions I had. We will definitely return to this property!
- Michelle
Awesome Stay
5/5 stars
What an amazing stay. The perfect 2BR unit with an incredibly convenient location. We had a great 4 day stay and will definitely be back. We have been coming to Park City for 5 years and this is our favorite place to stay.
- Brett

Dear Brett, Thank you for sharing your positive experience with us! We're thrilled to hear that our 2-bedroom unit exceeded your expectations during your recent stay. Our team strives to provide the best accommodations and service possible, so it's wonderful to know we were able to make your visit special. We can't wait to welcome you back for another unforgettable stay in Park City! Thank you again for choosing us as your preferred destination. Your loyalty means everything to us, and we look forward to continuing to exceed your expectations in the future. See you soon!

- Manager Response
Looking forward to come back next season!!
5/5 stars
I’m pleased with my stay on this resort! Everything exceed my expectations and every moment here was remarkable! We got luck and score the best snow trip ever. Besides that the accommodation all the resort amenities are top notch! Less than 3 min walk to the lift, restaurants, gym, jacuzzi.. you can ask for much more than this! I’m definitely looking forward to stay here again and again! Finally, I can’t forget to thanks Itrip vacations for all the support! You guys are 5 stars! Thank you! Mahalo nui loa !
- Mariane
Cozy and comfortable!
5/5 stars
This unit was perfect for our family of 4! It was very clean upon arrival and included all the essentials we needed. Beds were comfy and the fireplace made it seem very cozy. The steam shower was perfect to relax after a full day on the slopes! Everyone at the Westgate was so hospitable and answered any questions we had quickly. We will definitely book here again!
- Michelle

Thank you so much, we are glad you enjoyed your stay and hope to see you again!

- Manager Response
Just perfect!
5/5 stars
Very clean, very convenient. ITrip reached out to me 3 times during our stay to make sure we have a great time.
- Ali

Hello Ali, Thank you for your review. We are happy to know that you enjoyed your stay. That is so true, we make sure guests like you are well taken cared off. See you again soon

- Manager Response
Fabulous vacation
5/5 stars
Westgate exceeded our expectations! Beautiful resort, new and not outdated unlike what reviews say. It had a lodge decor so it’s not bright and white and modern, but it’s definitely not run down or dated. Check in was easy, the front desk staff explained how to get around and gave us a map. It’s not confusing if you just pay attention to them. Great amenities with valet parking, ski lockers and delivery of equipment to the gondola or lobby. Beds are comfy, shower is fantastic. Only complaint is that the unit doesn’t have spices, condiments, foil, etc. We will definitely return!
- Jessica

Dear Jessica, Thank you so much for staying with us and for your kind review! We are so happy to hear that you enjoyed the home and the resort! I will be sure to pass your compliments onto the staff at Westgate. We hope you will come back again soon! Thank you again !

- Manager Response
Westgate park city
5/5 stars
Overall great location The check in process was not so great. They basically just handed us a key without telling us anything about the resort. I had to ask for a map. Usually when checking into resorts they give you information about how to get around . The layout of the resort is very confusing We stayed in room 4307 you would think that is the 4th floor but it’s not it’s the 3 rd. The entire place is confusing to get around. Room was nice.
- Nicole

Dear Nicole, Thank you so much for your review. We are so happy to hear you liked our home and hope you will come back soon! I will pass your suggestions regarding directions to the room onto the Westgate front desk management team. Thank you for letting us know about that. Please feel free to reach out to the iTrip team anytime, we are happy to help! Thank you again! Please come back soon!

- Manager Response
Great Cozy Condo
5/5 stars
We really enjoyed our stay at the westgate! The condo was well appointed with all basic kitchen utensils and cookware. The beds and showers are definitely two highlights - the rainforest walk in shower also converts into a steam room. We ended up extending an additional week and the iTrip staff were very helpful.
- Josh
Perfect for groups
5/5 stars
The condo was very spacious. Second bedroom was completely separate from the main condo. Perfect for groups traveling together. Bed was very comfortable. It was extremely quiet. Giant jetted tub with plenty of hot water. We will definitely stay again.
- Peggy

Dear Peggy, Thank you for taking time to leave us a kind review! We are thrilled to hear that you had a great time! We hope that you will be back soon!

- Manager Response
Most beautiful place I’ve ever stayed at!
5/5 stars
Most beautiful place I’ve ever stayed at! So many activities and amenities at the resort and very clean and updated rooms that come with washer and dryers and so much more! Will be coming back soon.
- Jackson

WOW! Jackson, thank you so much for you kind review! We are thrilled to hear you loved the resort and that the home was comfortable! Please come back anytime!!

- Manager Response
Everything and more
5/5 stars
This property was great. It had everything in real close distance which made it very convenient. The condo had everything we could possibly need the only thing I would suggest is maybe a few more wine glasses. Other then that it had everything we could ask for. My family definitely look forwards to staying here again. Thank you
- Henry F.

Dear Henry, Thank you so much, you're welcome back anytime!

- Manager Response
Westgate 4307 A&B
4/5 stars
Westgate is a great location for skiing Park City, especially on the Canyons side. Westgate also offers convenient shuttle service to start your day on the Park City side, as well as to access the market to stock up for your stay. The Westgate boot room and ski valet also makes it very convenient to get on the slopes. Other Westgate amenities such as the outdoor pools and hot tubs are also welcome after a day of skiing. The unit was functional, clean and adequately stocked, but the decor is a bit dated - it delivered as advertised and was a decent value for the location and convenience it offered. ITrips should work to make the check in procedure more efficient, as it took a few calls between iTrips and the Westgate front desk once we arrived to confirm our reservation.
- Cheryl

Dear Cheryl, Thank you so much for taking time to share your vacation experience with us! We are thrilled to hear you loved the resort and found the home clean and comfortable. We are consistently working to improve the resort check in process and appreciate your feedback. We hope to host you again soon!

- Manager Response
Convenient location
4/5 stars
The westgate is very convenient for skiing, but the layout of the building itself is confusing.
- Lawrence

Dear Lawrence, Thank you for staying with us! We are happy to hear you enjoyed the home. I agree the resort can be a big confusing, I always ask for a couple maps when I stay for my group. It's super helpful. We hope you will come back and stay again soon!

- Manager Response
Spacious & Perfect Location!
5/5 stars
Place was spacious and comfortable and perfectly located! iTrip was a great host!
- Matthew

Thank you, Matthew, for your great review! We are so pleased that you enjoyed the home. It was a pleasure to host you and we'd love to host you again the next time you are in Park City.

- Manager Response
Highly Recommended
5/5 stars
Very convenient location for skiing. Kitchen was well stocked with silverware, bowls, glasses, etc. Indoor/outdoor pool a great way to spend the afternoon. Would highly recommend.
- Andrew

Thank you for your great review, Andrew. We are glad you enjoyed the kitchen and the pool. It was a pleasure hosting you and we'd love to host you again the next time you are in Park City.

- Manager Response
Great
4/5 stars
We had a great stay! iTrip was super responsive - the only thing that needed attention is that the humidifiers were not working, we called iTrip and they had the front desk bring us new ones right away. The coffee brand could be better so bring your own coffee.
- Lori

Thank you for your kind review, Lori. We were happy to quickly help with the humidifiers! It was a pleasure hosting you and we'd love to host you again the next time you are in Park City.

- Manager Response
Summer Work Getaway
5/5 stars
Had a great experience with iTrip and this property. I appreciate how promptly you all respond to inquiries and when I requested a couple of extra baking pans they showed up with them the next morning. This is our second time to rent through iTrip in Park City and we really have nothing but good things to say. Thank you for the great customer service!
- Joann Brinton

Dear Joann, WOW!! Thank you so much for the positive review! We love hosting you each time you come and hope to see you again next summer! Thanks for being such a great guest, we appreciate you!!

- Manager Response
A. A e. Aw y’all. E. I
4/5 stars
Y’all arAhashsg We
- Kim Smithed

Dear Kim, Thank you for staying with us. We are glad to hear that you enjoyed the free shuttle. We pride ourselves in providing excellent customer service and would have been more than happy to assist you with the ski rental, washer and housekeeping services had you reached out. Prior to your arrival contact methods were provided - we can reached through email and/or phone (answered 24/7). Upon check we also sent a text message which provided a 3rd line of communication. Also sent prior to check in were the detailed instructions on how to schedule housekeeping services and how to take advantage of the free ski rental. We hope you find your next destination enjoyable.

- Manager Response
Great location for the slopes!
5/5 stars
The Westgate is a beautiful resort with great amenities on site. There are restaurants, a coffee bar, spa and exercise facility. There are several places to rent ski equipment on the resort and skier lockers and skier services to store your equipment so you don’t have to haul everything back and forth to your room. The rooms are good sized and the steam showers at the end of the day are awesome. The Westgate has shuttles to take you to Park City for skiing, downtown for shopping or restaurants. Park City is our favorite place to ski and this location was great for our family.
- Madalyn

Thank you for your reply! We loved having you as our guest and hope to host you again in the future!! Sincerely, Laura @iTrip Park City

- Manager Response
Fee Fo Review
2/5 stars
I spent weeks researching a 3 bedroom VRBO in the park city area to accommodate our family of 5 adults. I finally narrowed it down to the bear hollow village 3 bedroom. Upon arriving Monday evening to the perfect condo that fit our criteria (it was spotless, well maintained and the kitchen was perfect), we had to move. The air conditioner in the condo was broken so after arriving late in the day and unpacking 5 people and waiting for the air conditioning to kick in (it was 85 degrees inside when we got in) we were offered what we were told was an upgrade to a nearby 2 bedroom resort. It was a last minute decision, with Itrip giving us a choice between two places, the first of which did not have favorable reviews. The resort we were sent to was in need of updating, and the carpet was disgusting. The kitchen was tiny and did not have many things we needed so we ended up eating out which was not part of our vacation budget. We knew from the description that one of us would need to sleep on a pullout couch but did not realize when set up that took up the entire living area. Though the itrip texter was very nice, offering to bring us whatever we needed to cook in our room, (which I couldnt even begin to list) we felt that the accommodations were not comparable at all to our original reservation. It felt like we were in an outdated hotel with a kitchen that was substandard.The itrip texter (that is all I know to call him or her by) also offered us passes for a free activity in the area but we only had 2 days in the area with plans already in place so we could not even use that. We actually tried to book something we thought might fit in but booking was such a hassle that we gave up. When I asked for perhaps a free breakfast at the resort, the itrip texter said that was not possible, again offering to get whatever we needed to cook, which would have been impossible and probably even more costly. I was again reminded that this resort was considered an upgrade which I find hard to believe. In my opinion, if itrip is managing these VRBOs, perhaps the air conditioning can be checked ahead of arrival, especially when it is very hot outside. I know things can break last minute but I also know from the calendar that that particular condo had not been occupied for awhile. As far as the resort goes, the carpet issue definitely needs to be addressed if this is considered an upgrade. I also left a note for the housekeeping that the bed side tables were sticky and dirty and the ice maker in the refrigerator did not work. I am still on vacation and plan on contacting itrip when I return home. Or you may contact me after 7/30/18 at 614-353-5958. Our park city stay was a disappointing and frustrating part of our family vacation.
- Joanne
Westgate Park City
5/5 stars
I have stayed at three other places at the Canyons, and this was the best yet. Great spot, loved the adult relaxation pool, sauna and steam area. Loved the in room steam showers so much I am putting one in my home.
- Lance

Hi Lance, Thank you for choosing to stay at our Westgate 2BR property and for your strong recommendation. Thrilled to hear that our place was well suited to your needs and a comfortable condo for you Park City vacation. Thank you again for your business and we look forward to your next visit! Safe travels! Best Regards, Reservations Team, iTrip Park City

- Manager Response
Overall Good Experience
3/5 stars
There is nothing wrong with the Unit. It was great. The Westgate has positives and negatives. The amenities (pool restaurants etc) were great. The place is an architectural nightmare. Takes literally days to find your way around. Level changes to get certain places with multiple elevators required. Ski shop (Aloha) was awesome to deal with and is in the resort. It doesn't operate like a ski in skinout because of the protocol they follow. Room to ski lifts is a long walk. The ski valet service requires you to walk there to personally request your skiis. It is on one level. The locker room for ski boots, helmets etc is on another (different) floor. So getting out to the slopes is far from effortless. The staff are all very nice. So overall net positive but for the $ I wouldn't call it a true "ski in-ski out" facility. The Canyons was great ski mountain!
- A FlipKey verified reviewer

Happy you enjoyed the unit, but sad to hear that the resort itself was confusing. Some do find it difficult on day one or two, but after that it's typically ok. There's tons of signage and directions/maps at the front desk and in the unit, so hopefully that helped out. This unit is also quite close to the elevator, so access is easier than many of the other condos with lower #s. Regardless, we appreciate your business and feedback and we hope you visit Park City again soon. Best Regards, Reservations Team

- Manager Response

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