304 Bay Harbor

I have rented various places through iTrip.net many times. I’ve always found them to be neat and clean and in good working condition until now. This unit was filthy when we checked in. So much dust everywhere and the floors looked like they hadn’t been swept and mopped in many weeks. In a world going through a pandemic I would’ve thought that cleaning would be a priority but I guess I was wrong! If that was the only issue I probably wouldn’t have said anything but unfortunately it wasn’t. Here’s a few other things we encountered. The dryer was broken and when we tried to use it it ruined a lot of our clothing. The ice maker on the freezer was broken and produced no ice. The handle on the toaster was broken. There was a terrible loud noise emanating from the wall over the master bed. It would stop for no more than 4 seconds and then turn on again. Also if you’re not 4 years old and would like to eat and drink from normal glass dishes I suggest you bring your own. Virtually everything was junky plastic and the nonstick surface that was coming off the frying pans would be enough to cause cancer in anyone using them. We bought a pan while there to use. If you have a little one that wants to sleep in the top bunk bed bring your own ladder, this one is broken. I called iTrip and Pinellas Vacation rentals and spoke with Mark. He started the conversation with that he was so overwhelmed with all the issues he had to take care of that he was on the verge of quitting his job. It took him over a week with many broken promises in between to get the dryer replaced. It took a few more days to fix the ice maker. He just shrugged off the fact that the place was filthy and that we had to clean it before we could even unpack. When I asked him if we would be compensated in any way for all these issues all he would tell me is that’s up to the owner and he would contact them. I text him many times after that asking what the status was on that request was but he just ignored me. What a jerk! This place could be nice if they would just take the time and money to keep it up. It’s too bad this place had these issues. It was worse that Mark was so useless.