37426 Petinaro Dr #4305

At first I was impressed as I received a text & voice mail from the rental company indicating that early entry was possible. However, when we went into the property and discovered the sliding door to the patio (3rd floor) wasn't locking I sent a text message, as well as sent a message later through iTrips and never received a response from Jeremy at the rental company. Later the same evening, around 8:30, we arrived back to the condo after dinner and there were no parking spots available in front of our building, as well as in front of the garages. I called Jeremy to inquire about the parking as it was my understanding that we were permitted to park in front of our condo and in front of the 1 garage that was assigned to the unit we were staying in. We asked where we were supposed to park since there weren’t any spaces and were told in front of the unit. Again it was reiterated that there were no spaces remaining and we had a toddler and wanted to confirm where we were permitted to park this evening, as well as if this situation occurred again. Based on the information posted inside the condo it stated that we were to park in front of the unit or in front of the 1 garage. Jeremy responded with, just park anywhere. I expressed concern with being towed if we weren’t parked where permitted. He indicated that this has never been an issue, more than once; however, it was an issue for us and we felt that he wasn’t taking our concern seriously. He told us we were then able to park in front of any unit and there was no assigned parking, but he would reach out to the owner about our concern and get back to me the next day. While having him on the phone I addressed the concern about the lock on the sliding door not locking, and Jeremy once again would reach out to the owner and let me know. I didn’t receive a call back from Jeremy for either issue so I called Jeremy back. For the lock on the door he said there was a piece of wood to put in the track; however, there wasn’t a piece of wood found to do this. He wasn’t concerned since the condo was on the 3rd floor, but as a renter, I was concerned with being held responsible for a lock that wasn’t working. Finally, we checked out earlier than required so I texted Jeremy (at the number he previously reached out to me at) as a courtesy to let him know that we had left (around 7AM). A few hours later I get a message asking me what house? If Jeremy contacted me prior to checking in, doesn’t he know the house/unit that was being referred to? SMH Positives: Plenty of space for 6 adults and a toddler; not too terribly far to go for food, groceries, etc., unless you choose to do so; plenty of pool passes to accommodate 10 adults; great perk having Xplorie free tickets for golf, etc. Negatives: Sheets & towels aren’t provided; 3rd floor with no elevator and the steps aren’t very well marked for easy visibility (especially in the night) causing a fall hazard (which happened); not thoroughly cleaned before being granted access (white walls were soiled, especially in the hallway stairs, dirty shower curtains (should be clean/fresh for incoming renters), pillows are cheap and very thin, comforters weren’t cleaned before being used by the next residence coming in); poor communication throughout the week by the rental company; pool doesn’t open until 10 yet when you arrive at 10 they don’t let you in the pool as it still needs cleaned (why isn’t the pool cleaned by 10 for when it opens?). I’m used to Vrbo and Airbnb, and others and generally it’s very inclusive and has many amenities for renters (sheets, towels, small amount of dish soap, dishwasher pods, laundry detergent, toilet paper, paper towels, shampoo, body wash, hairdryer, sand chairs, umbrella et al). Family time was great, but this wasn't the best placed we've stayed at over the years.