5236 Solterra

CHECK-IN 4:00PM EST
CHECKOUT 10:00AM EST
Please be aware that during peak or holiday seasons, 4p check-in may not be guaranteed. Our team will be in touch if your check-in needs to be slightly delayed. Entering the home before the agreed-upon time or not checking out by the agreed-upon time carries fines.

AGE RESTRICTIONS - The primary renter must be 25+ years of age and proof may be required at any time.

PRIMARY RENTER - The primary renter must be staying in the unit for the full duration of the trip. No arbitrage or 3rd party bookings are allowed or will be honored. Please make sure the information we have (phone number, email address) for the primary renter is accurate and up to date at all times.

NO SMOKING OR VAPING - Smoking and/or vaping of any kind is strictly prohibited. Florida law prohibits smoking/vaping on balconies of shared housing (condos/apartments) or shared entryways with other units. Fines starting at $500 will be issued for ANY evidence of smoking or vaping is found in the unit after your departure (including smell).

ENTRY BY OWNER - The owner or owner's agents may enter the premises due to an emergency, necessary/agreed-upon repairs/alterations/improvements/services, or showing to prospective purchasers, renters, or contractors.

FURNISHINGS - Do not move or remove any furnishings from the premises or property. Fines will be incurred for theft or damages.

GARBAGE - The tenant is responsible for the collection and removal of all trash during the stay. Specific trash instructions will be shared in your welcome letter.

HAZARDOUS PRACTICES - No grills of any kind are permitted inside or in any covered areas. Grills may be used only in open-air areas 50+ feet away from the home. No open flames (e.g., candles, turkey fryers, etc) are permitted on the premises. Do not dismantle smoke, carbon monoxide detectors, or pool alarms as they are for your protection.

HOLD HARMLESS - iTrip nor the Owner of the premises assume any liability for (i) loss, damage, illness, or injury to persons or their personal property that occurs during their stay on the premises; (ii) any inconveniences, damage, loss, or injury arising from any temporary defects or stoppage in supply of water, gas, cable service, internet access, electricity or plumbing or (iii) any inconveniences, damage, loss or injury arising from or due to weather conditions, natural disasters, acts of God, or other reasons beyond their control.

PARKING - Parking is limited to the designated area(s) and guests assume all risks. Neither the Owner, Owners Association, nor iTrip is responsible for any vehicle damage/theft. No boats, jet skis, campers, trailers, or RVs, are allowed. Please check your welcome letter for specific HOA rules regarding parking.

UNIT OCCUPANCY/DISTURBANCES - The maximum occupancy is based on the property limitations in the rental reservation. No parties or events are allowed. Tenants will be removed, fined, and will forfeit all monies for: Exceeding maximum occupancy, planning, marketing or hosting a party; or any acts that interfere with neighbors’ right to quiet of their premises. Quiet Time: 10:00PM – 8:00AM

RESPECTFUL BEHAVIOR - Please treat the home, the neighbors, the community, and our team of iTrip Staff and contractors with respect; we will do the same.

CANCELLATION POLICY - CANCEL FOR ANY REASON TRAVEL INSURANCE IS HIGHLY RECOMMENDED. Our cancellation policy is as agreed to at the time of booking. All cancellations and date alterations are subject to our cancellation policy and exemptions will not be made. We will ONLY provide refunds for nights that a local government body has issued a MANDATORY evacuation.

DAMAGES/FINES - Accidents happen, but you are responsible for any damages, additional cleanings, or service provider call-out fees that are required because of your stay. Fines or fees may be assessed for (but are not limited to): unapproved early check-in, unapproved late check-out, unapproved pets, unapproved guests, smoking or vaping of any kind, missing or damaged items, stains, tears, rips, trash left in the home, HOA-issued fines for violations, service provider calls for guest caused issues, service calls for guest reported issues that aren't issues (ex: Pool Heat, HVAC, etc) etc. Please report any damages as soon as possible so we can work to resolve them.

VIOLATION OF THESE RULES - Violation of any part of this agreement may result in fees, fines, and/or the immediate termination of the booking, with forfeiture of all monies paid. iTrip Orlando reserves the right to cancel the Tenant’s stay with no refund if the tenant and/or their guests fail to comply with any of the rules outlined in this agreement. Eviction with no monies due will occur for any of the following:
• Occupancy exceeding the sleeping capacity of the home (22), 24 hours per day, 7 days per week, 365 days per year
• Using the premises for any illegal activity
• Intentionally causing damage to the rented premises or to any of the neighboring properties and any other acts that interfere with neighbors' right to quiet enjoyment of their premises
• Party planning, advertising for a party, or parties in the home or on the property
• Smoking or evidence of smoking in the property
• Unauthorized Pets
• Threats of acts or violence towards any representatives of iTrip Orlando, neighboring occupants, Resort staff, etc
• Violation of any Resort, HOA, Local, State, and/or Federal laws

ISSUE REPORTING, RESOLUTION, & REFUND REQUESTS - Guests must immediately notify iTrip Orlando of any maintenance concerns, cleaning issues, repair requests, or other problems upon discovery. Reports should include relevant supporting evidence, such as photos or videos. Upon notification, guests must allow iTrip Orlando access to the home to investigate and address the issue; in most cases, guests do not need to be present for this access. If the reported issue is resolved, no further remuneration or refund will be provided. If a guest is unresponsive or denies iTrip Orlando access to the home, we will assume the issue has been resolved, and no further action will be taken.

Any issues reported after checkout are not eligible for compensation. No refunds will be given for acts of God or Nature or items out of our control (public utilities such as power, water, internet, natural gas, etc., road closures, resort amenity closures, etc). If a reported issue is determined to be a false report—meaning it cannot be confirmed, replicated, is due to guest misunderstanding—or if the issue is caused by the guest (e.g., clogged drains, misuse of HVAC systems), the guest may be charged a service call out call fee in addition to any repair costs. The guest will be responsible for any expenses related to clearing blockages in drain lines, sewer lines, or garbage disposals caused by their actions. Fines may be assessed for damage resulting from improper use or tampering with property systems, including pool equipment, HVAC units (e.g., causing freeze-ups), or other mechanical components.

EMAIL & TEXT CONSENT - By providing your email address and phone number you are giving iTrip Orlando consent to provide their services and communicate with you via mobile phone, messages, e-mail, and any kind of online communications, provided that these communications comply with privacy regulations.

YOUR INFORMATION - We take the protection of your personal information INCREDIBLY seriously. In some cases, your name, email address, and/or phone number may be shared with vendors so they can properly assist during your stay. Some communities REQUIRE us to provide guest names, stay dates, and/or copies of government-issued identification.