Palazzo 1105 (1/2)

Here are my positives and negatives for our 10 day stay August 26- September 5. 1. The location cannot needs beat. Located right in the white powder beach with direct access. 2. The price was very fair. The condo is a nice size and can hold 5-7 people comfortably. 3. The beach service included in the package was a GREAT addition saving 150.00 for us. 4. This is on the main road 1.4 miles from the Park View Pier and shopping/restaurants. 5. Two for one tickets to many attractions were a great addition in the package. 6. The balcony is amazing. A nice size with two tables and chairs. 7. Garage allowed vehicle to be kept out of the weather. Negatives: 1. After my payment, I sent emails and two phone calls that were never returned requesting an early check in after driving 8 hours. 2. The check in process was horrible. While I received the garage code to enter, there was zero information inside the condo. Bracelets were left on the tv console but no information. 3. I went to the office to inquire and was told since I didn’t book through them, they couldn’t help me. I also was not allowed to check out the dvds since I didn’t book through them. They were extremely put out saying they had no notification of our arrival. 4. The pool and hot tub closes at 10. Sharp. Security comes out and tells you to leave. Since the beach is dark and water cannot be entered, I find this incredibly inconvenient for people on vacation. They should have another security agent hired for later hours. 5. There is no kids pool so they completely took over the pool area. One 2 year old squatted and peed on the concrete beside the pool-while her mother watched..... with a bathroom not 10 foot away. 6. The parking garage should have an entry and exit separately. Two cars have to pass beside each other in a very small space coming and going. Not safe at all. 7. Our condo was not cleaned properly prior to our arrival. The extra bathroom reeked of urine. We had to buy Lysol, mop the floor and clean the commode before the smell would leave. 8. We were told that we could be helped and have better service if we had booked with the office instead of the people we used. This made me feel less than appreciated. 9. I left the condo cleaner and in better shape than when I arrived-yet got charged almost 300.00 for a cleaning fee. I find this incredibly unacceptable. 10. Better communication between owner/rental office is greatly needed. Overall-this experience was a good one.

Our condo was everything and more than was listed. Very clean, location is perfect, and Christina is such a pleasure to talk with. She went above and beyond to make sure everything was perfect. We did not have one issue. We will come back for many years to come. Thank you for sharing your condo with us.