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Caribe D-0105
5.0/5 stars
When I returned my (3) room keys this past Saturday morning. I enclosed several items that were "issues" with this unit. Before I get into these issues - this is the 4th year in a row that I've stayed at the Caribe. This unit was not up to the normal "standards" that we have come to expect with the Caribe property. 1. Check-in was for 4 pm on Saturday the 18th. The unit wasn't ready at 4pm. My family and I had to wait outside in the hallway unit 5:15 pm while the room was "cleaned". Because the cleaning personnel "felt" rushed - my wife had to do additional cleaning once we were in the unit. 2. The refrigerator had a fowl odor (rotten fish / shrimp) on both sides, that never really went away the whole week. Might explain the small box of baking soda on the top shelf. Reported and shown to your maintenance on Sunday 7/19/15. 3. The television in the living room speakers are damaged. Never repaired after reporting it to your company. The maintenance man tried fixing it on Sunday, but couldn't. 4. Ceiling fan in Master bed room had to be repaired on Sunday evening by your maintenance personnel. 5. The shower door in the master bath had been "cracked" by the previous renters and was "duct" taped by the cleaning personnel on Saturday and we were told that it would be repaired during the week. The door was never repaired. 6. The ice maker on the freezer side of the refrigerator doesn't work. Reported to your maintenance man, but was never repaired while we were there. 7. On Saturday - 25th check-out was for 10 a.m. - cleaning personnel was at our door @ 9:45 a.m. looking to clean this unit. Wish they were that prompted the Saturday before. My overall rating to this rental unit would be a 3 out of 5 Stars. Feel free to give me a call if you would like to discuss these issues. Mike Strain 504-259-1803
         
18 Seagate
5.0/5 stars
Cullen #18 was great! Location to beach and pool were convenient because we had some occupants with physical difficulties. Rhonda was very helpful. Only disappointments were no key when we arrived, load banging noise in upstairs hallway when air conditioning turned on, no propane in gas grill, that's about it. But Paul may want to address the mold on the outside of the complex...just a suggestion. May rent again next year.Will let you know. Thanks Jeremy.
         

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